Refund policy

Effective Date: August 5, 2026

At STACKD Supplements LLC, we're committed to delivering premium products and an exceptional customer experience. If you're not completely satisfied with your purchase, we're here to help.

1. Return Window

Returns or refund requests must be initiated within 30 days of the date your order was delivered.

To begin a return, please contact our Customer Support team with:

  • Your order number

  • Your full name

  • The email address used for your purchase

  • The reason for your return

  • Photos of the product if the item arrived damaged, defective, or incorrect

Returns sent without prior authorization may be refused.

2. First-Time Customer Satisfaction Guarantee

If this is your first purchase of a STACKD supplement and you're not satisfied, you may contact us after using the product for at least 7 days and within 30 days of delivery.

We understand that supplements affect everyone differently. Our team will review your request and, if approved, may issue a refund for one opened container from your first order.

This guarantee applies only to purchases made directly through the official STACKD website and may only be redeemed once per customer.

3. Eligible Refunds

The following items may be eligible for a refund:

  • Unopened products in their original sealed condition

  • Products that arrive damaged

  • Defective products

  • Incorrect items shipped by STACKD

  • Orders lost in transit (after carrier investigation, when applicable)

Products should be returned in their original packaging whenever possible.

4. No Exchanges

At this time, STACKD Supplements LLC does not offer exchanges for any products.

If you received a damaged, defective, or incorrect item, please contact our Customer Support team and we will work with you to resolve the issue.

5. Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns or refunds for:

  • Opened products (except under our First-Time Customer Satisfaction Guarantee)

  • Products with broken safety seals

  • Products damaged through misuse, improper storage, or customer negligence

  • Gift cards

  • Promotional or complimentary products

  • Final sale or clearance items

  • Products purchased from third-party retailers, marketplaces, or authorized resellers

If you purchased your product through Amazon, TikTok Shop, Walmart, GNC, Vitamin Shoppe, or another retailer, please contact that retailer directly regarding their return policy.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, leaking, or incorrect, notify us within 7 days of delivery.

Please include clear photos of:

  • The shipping box

  • The product

  • Any visible damage

  • The shipping label

Once reviewed and approved, we will provide a replacement or issue a refund at no additional cost.

7. Return Shipping

Unless the return is due to our error (including damaged, defective, or incorrect items), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as STACKD Supplements LLC cannot guarantee receipt of returned packages.

8. Refund Processing

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method.

Please allow:

  • 3–5 business days for processing after approval

  • Additional time for your bank or credit card provider to post the refund

Original shipping charges are non-refundable unless the return resulted from our error.

9. Order Changes & Cancellations

Orders are processed quickly.

If you need to modify or cancel your order, contact us immediately.

Once an order has entered fulfillment or shipped, we cannot guarantee changes or cancellations.

10. Refused or Undeliverable Packages

Packages refused by the customer or returned due to an incorrect shipping address provided during checkout may be subject to return shipping charges and applicable handling fees.

Shipping charges are non-refundable.

11. Subscription Orders

Subscription orders may be canceled at any time before the next billing date through your customer account or by contacting Customer Support.

Subscription orders that have already been processed or shipped cannot be canceled.

Standard refund eligibility applies to subscription purchases.

12. Chargebacks

If you experience an issue with your order, please contact us before filing a chargeback.

We're committed to resolving issues quickly and fairly.

Fraudulent or abusive chargebacks may result in future order restrictions.

13. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please visit our Contact Us page.

A member of our Customer Support team will respond to your inquiry within 24–48 hours.